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  <titleInfo>
    <title>Gestión de la calidad en empresas tecnológicas de TQM a ITIL</title>
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  <name type="personal">
    <namePart>Moya Fuentes, José</namePart>
    <role>
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  <name type="personal">
    <namePart>Bruque Cámara, Sebastián</namePart>
    <role>
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  <name type="personal">
    <namePart>Martínez Jurado, Pedro José</namePart>
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    <publisher>Ediciones de la U</publisher>
    <dateIssued>2011</dateIssued>
    <issuance>monographic</issuance>
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    <extent>254 páginas</extent>
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  <subject>
    <topic>CONTROL DE CALIDAD</topic>
  </subject>
  <subject>
    <topic>EMPRESAS TECNOLOGICAS</topic>
  </subject>
  <subject>
    <topic>TQM</topic>
  </subject>
  <subject>
    <topic>MEDIDA DE LA CALIDAD</topic>
  </subject>
  <subject>
    <topic>SISTEMA JUST IN TIME</topic>
  </subject>
  <subject>
    <topic>MÉTODOS DE TAGUCHI</topic>
  </subject>
  <subject>
    <topic>MEJORA CONTINUA</topic>
  </subject>
  <subject>
    <topic>KAISEN</topic>
  </subject>
  <subject>
    <topic>EL CÍRCULO PDCA</topic>
  </subject>
  <subject>
    <topic>BENCHMARKING</topic>
  </subject>
  <subject>
    <topic>HERRAMIENTAS PARA LA GESTIÓN DE CALIDAD</topic>
  </subject>
  <subject>
    <topic>DIAGRAMA DE DISPERSIÓN</topic>
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  <subject>
    <topic>DIAGRAMA DE CAUSA-EFECTO</topic>
  </subject>
  <subject>
    <topic>DIAGRAMA DE PARETO</topic>
  </subject>
  <subject>
    <topic>CONTROL ESTADÍSTICO DE PROCESOS</topic>
  </subject>
  <subject>
    <topic>CONSTRUCCION DE LOS GRÁFICOS DE CONTROL</topic>
  </subject>
  <subject>
    <topic>INTERPRETACIÓN DE LOS GRÁFICOS DE CONTROL</topic>
  </subject>
  <subject>
    <topic>PROCESOS</topic>
  </subject>
  <subject>
    <topic>LEAN MANAGEMENT</topic>
  </subject>
  <subject>
    <topic>SEIS SIGMA</topic>
  </subject>
  <subject>
    <topic>MODELO EFQM</topic>
  </subject>
  <subject>
    <topic>MODELO MALCON BALDRIGE</topic>
  </subject>
  <subject>
    <topic>GESTIÓN DE LA CALIDAD</topic>
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  <subject>
    <topic>CALIDAD DEL SERVICIO</topic>
  </subject>
  <subject>
    <topic>ENFOQUE DE CALIDAD DE SERVICIO</topic>
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  <subject>
    <topic>NORMA ISO 20000</topic>
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  <identifier type="isbn">9789588675756</identifier>
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