Cómo manejar quejas y clientes enojados (Registro nro. 9523)

Detalles MARC
000 -LEADER
fixed length control field	00655aam a2200241 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20170606172554.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	150610b xxu\|\|\|\|\| \|\|\|\| 00\| 0 spa d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title	Español
082 ## - CLASIFICACIÓN
Clasificación	236 DVD
100 ## - AUTOR
Autor	Tschohl, John
245 ## - TÍTULO
Title	Cómo manejar quejas y clientes enojados
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication	México
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher	Service Quality Institute
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Year of publication	2004
300 ## - PHYSICAL DESCRIPTION
Number of Pages	17 minutos
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term	SERVICIO AL CLIENTE
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term	QUEJAS DE LOS CLIENTES
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term	SERVICIO DE CALIDAD
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term	CULTURA DE SERVICIO
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term	SOLUCIONES AL PROBLEMA
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	DVD

Existencias
Withdrawn status	Lost status	Damaged status	Not for loan	Home library	Current library	Date acquired	Total Checkouts	Full call number	Accession Number	Date last seen	Date checked out	Koha item type
				Departamento de Biblioteca y Documentación Alfonso Chase Brenes	Departamento de Biblioteca y Documentación Alfonso Chase Brenes	06/06/2017	1	236 DVD	236DVD	12/02/2018	09/02/2018	DVD